Primal Pet Foods

Getting Started 5

• I'm new to raw. Where do I start?
• I've just discovered your brand. What can you tell me about Primal Pet Foods?
• Can I feed a Canine Formula to felines or a Feline Formula to canines?
• What is the difference between Primal and other raw brands?
• What is 'Food Energetics' or 'Protein Temperatures'?

Storage, Preparation, & Serving 13

• Can I warm my pet's food in the microwave?
• Can I feed both raw and processed foods?
• My pet still appears to be starving. Should I feed them more food?
• How long does it take to thaw your frozen products?
• How long will Primal frozen products remain fresh at room temperature?

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Product Contents 8

• Where can I find nutritional information for your products?
• How many calories are in your products?
• Why does Primal include fish in its Formula diets?
• What is the pH of your foods?
• Do you use the whole apple including core and seeds in your formulas?

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Product Benefits 5

• What benefits might my pet experience from eating a raw food diet?
• What are the advantages of raw feeding for reduced stool volume and odor?
• What are the advantages of raw feeding for an improved external appearance?
• What are the advantages of raw feeding for tooth and gum health?
• What are the advantages of raw feeding for energy and fitness?

FAQ 12

• What 'complete & balanced' diet options does Primal have to offer?
• Will Primal ever come out with a complete and balanced raw meat diet without the vegetables?
• Is the Primal packaging recyclable?
• How do I submit a testimonial?
• What is AAFCO?

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Frozen Formulas 2

• How many nuggets are in a 3lb bag?
• How many patties are in a 6lb bag?

Pronto Formulas 2

• How quickly will my Pronto thaw?
• Do I serve Primal Pronto Formula frozen or thawed?

Freeze-Dried Formulas 10

• How many Freeze-Dried Formula nuggets are in a bag?
• Are your Freeze-Dried Formulas available in a larger size than the 14oz bag?
• Why does the Guaranteed Analysis for your Freeze-Dried Formula appear higher than your Raw Frozen Formula?
• Can I feed Freeze-Dried dry/without rehydrating?
• What does the "Lot Code" on my bag of Primal Freeze-Dried Formula mean?

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Fresh Toppers 7

• Where are the mussels sourced from in your Fresh Toppers?
• Why are some Omega Mussels products slightly different colors?
• How are your mushrooms grown?
• How is the Awesome Squash prepared?
• How is the Power Greens prepared?

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Raw Goat Milk 5

• How do I store Primal Raw Goat Milk for optimal freshness?
• Why is my Goat Milk separated?
• What type of cinnamon do you use in your Raw Goat Milk
• What are the probiotic levels in your Raw Goat Milk?
• Is your raw goat milk fermented?

Bone Broths 6

• What is the shelf-life of bone broth and can it be thawed and refrozen?
• Do the poultry bones in Bone Broth utilize HPP?
• What's the difference between Bone Broth and Raw Goat Milk
• What are the benefits of Bone Broth?
• Are there any heavy metals such as lead found in your bone broth?

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Bones 6

• How should raw bones be introduced into a dog's diet?
• Are raw bones safe to feed? I've always heard that I should never give a bone to a dog.
• What are the benefits of feeding raw bones?
• Can I give my puppy raw bones?
• Can I feed more than two Recreational Bones per week?

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Treats 1

• Why do Jerky treats look darker?

Purchasing 5

• Where can I buy Primal Pet Foods?
• Where can I find a specific product?
• Is Primal available in Hawaii and Alaska?
• Where can I purchase frozen products online?
• I am not satisfied with a product. How can I make an exchange or return?

Feeding Recommendations 10

• Do I need to transition my pet onto raw food from kibble, canned, or other cooked/processed diets?
• Do I need to transition between proteins or between different lines of Primal Formula?
• My pet is a speed eater. How do I slow them down?
• Why is moisture important?
• I have a picky eater. Can you make any recommendations?

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Differences Between Products 4

• What are the differences between your cat and dog Formulas?
• What is the difference between Primal Frozen and Freeze-Dried Formulas?
• What is the difference between your different "Formula" options?
• Why are the Freeze-dried and Raw Frozen Guaranteed Analyses so different?

HPP & Pathogen Control 9

• Does High-Pressure Processing affect the food's naturally occurring enzymes?
• How does HPP affect pathogenic bacteria in raw foods?
• Which Primal Pet Foods products utilize HPP?
• Why has Primal Pet Foods chosen to use High-Pressure Processing?
• How did the High-Pressure Processing technology originate?

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Sourcing 8

• Where are your ingredients sourced?
• Where do you source your meats?
• What is the country of origin for your ingredients?
• Do you use "3D" or "4D" (pet grade) meats?
• Does Primal use thyroid, or other glandular materials?

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Manufacturing 8

• Are all of your products manufactured in the USA?
• Why are your products "not for human food" if you use human-grade ingredients?
• What do the C/N/W/H symbols on the back of my bag mean?
• How finely ground is the bone in your products?
• Why is there produce in my dog's raw food?

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FAQs 8

• I heard about a recall. What product is affected and why?
• What should pet parents do with the recalled product?
• How did Primal find out about this recall?
• Does Primal test for Listeria before releasing a product for sale?
• How does Primal ensure the safety of a product?

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