Primal Pet Foods
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I'm new to raw. Where do I start?
I've just discovered your brand. What can you tell me about Primal Pet Foods?
Can I feed a Canine Formula to felines or a Feline Formula to canines?
What is the difference between Primal and other raw brands?
What is 'Food Energetics' or 'Protein Temperatures'?
Storage, Preparation, & Serving
Can I warm my pet's food in the microwave?
Can I feed both raw and processed foods?
My pet still appears to be starving. Should I feed them more food?
How long does it take to thaw your frozen products?
How long will Primal frozen products remain fresh at room temperature?
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Where can I find nutritional information for your products?
How many calories are in your products?
Why does Primal include fish in its Formula diets?
What is the pH of your foods?
Do you use the whole apple including core and seeds in your formulas?
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What benefits might my pet experience from eating a raw food diet?
What are the advantages of raw feeding for reduced stool volume and odor?
What are the advantages of raw feeding for an improved external appearance?
What are the advantages of raw feeding for tooth and gum health?
What are the advantages of raw feeding for energy and fitness?
What 'complete & balanced' diet options does Primal have to offer?
Will Primal ever come out with a complete and balanced raw meat diet without the vegetables?
Is the Primal packaging recyclable?
How do I submit a testimonial?
What is AAFCO?
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How many nuggets are in a 3lb bag?
How many patties are in a 6lb bag?
How quickly will my Pronto thaw?
Do I serve Primal Pronto Formula frozen or thawed?
How many Freeze-Dried Formula nuggets are in a bag?
Are your Freeze-Dried Formulas available in a larger size than the 14oz bag?
Why does the Guaranteed Analysis for your Freeze-Dried Formula appear higher than your Raw Frozen Formula?
Can I feed Freeze-Dried dry/without rehydrating?
What does the "Lot Code" on my bag of Primal Freeze-Dried Formula mean?
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Where are the mussels sourced from in your Fresh Toppers?
Why are some Omega Mussels products slightly different colors?
How are your mushrooms grown?
How is the Awesome Squash prepared?
How is the Power Greens prepared?
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Raw Goat Milk
How do I store Primal Raw Goat Milk for optimal freshness?
Why is my Goat Milk separated?
What type of cinnamon do you use in your Raw Goat Milk
What are the probiotic levels in your Raw Goat Milk?
Is your raw goat milk fermented?
What is the shelf-life of bone broth and can it be thawed and refrozen?
Do the poultry bones in Bone Broth utilize HPP?
What's the difference between Bone Broth and Raw Goat Milk
What are the benefits of Bone Broth?
Are there any heavy metals such as lead found in your bone broth?
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How should raw bones be introduced into a dog's diet?
Are raw bones safe to feed? I've always heard that I should never give a bone to a dog.
What are the benefits of feeding raw bones?
Can I give my puppy raw bones?
Can I feed more than two Recreational Bones per week?
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Why do Jerky treats look darker?
Where can I buy Primal Pet Foods?
Where can I find a specific product?
Is Primal available in Hawaii and Alaska?
Where can I purchase frozen products online?
I am not satisfied with a product. How can I make an exchange or return?
Do I need to transition my pet onto raw food from kibble, canned, or other cooked/processed diets?
Do I need to transition between proteins or between different lines of Primal Formula?
My pet is a speed eater. How do I slow them down?
Why is moisture important?
I have a picky eater. Can you make any recommendations?
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Differences Between Products
What are the differences between your cat and dog Formulas?
What is the difference between Primal Frozen and Freeze-Dried Formulas?
What is the difference between your different "Formula" options?
Why are the Freeze-dried and Raw Frozen Guaranteed Analyses so different?
Quality & Food Safety
HPP & Pathogen Control
Does High-Pressure Processing affect the food's naturally occurring enzymes?
How does HPP affect pathogenic bacteria in raw foods?
Which Primal Pet Foods products utilize HPP?
Why has Primal Pet Foods chosen to use High-Pressure Processing?
How did the High-Pressure Processing technology originate?
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Where are your ingredients sourced?
Where do you source your meats?
What is the country of origin for your ingredients?
Do you use "3D" or "4D" (pet grade) meats?
Does Primal use thyroid, or other glandular materials?
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Are all of your products manufactured in the USA?
Why are your products "not for human food" if you use human-grade ingredients?
What do the C/N/W/H symbols on the back of my bag mean?
How finely ground is the bone in your products?
Why is there produce in my dog's raw food?
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I heard about a recall. What product is affected and why?
What should pet parents do with the recalled product?
How did Primal find out about this recall?
Does Primal test for Listeria before releasing a product for sale?
How does Primal ensure the safety of a product?
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