Because of the complexity of frozen food logistics, we no longer allow frozen Primal to be sold online. However, we are available at over 6,000 pet specialty stores across North America. You can find a retailer near you by using our Store Locator. Alternatively you can purchase our freeze-dried diets and treats online with approved retailers like,, and, to name a few.

We have found that the shipping of raw frozen meat products direct to the consumer from our online retail partners does not work well for guaranteeing that our product will land to you in pristine condition. We believe selling our frozen products only via local retailers is the most consistent and reliable process to ensure our consumers receive our products in the condition they expect.