What 'complete & balanced' diet options does Primal have to offer?
Primal offers a wide variety of species-appropriate, complete and balanced diets for adult dogs and cats. ★  Raw Frozen Formula – Our original and most ...
Mon, Nov 21, 2022 at 10:40 AM
Will Primal ever come out with a complete and balanced raw meat diet without the vegetables?
No. The superior bio-availability of whole food nutrients (when compared synthetic alternatives) allows Primal to provide the most biologically accessible f...
Sat, Dec 9, 2017 at 6:53 PM
Is the Primal packaging recyclable?
Primal Raw Goat Milk bottles are recyclable LDPE plastic.    Primal Freeze-Dried Raw Toppers bags are recyclable through store drop off. Visit How2Recycle...
Wed, Feb 23, 2022 at 11:26 PM
How do I submit a testimonial?
Sharing a testimonial with us is easy. Simply click the red Share Your Story button at the bottom of our Testimonials page and tell us your Primal success s...
Sat, Dec 9, 2017 at 7:42 PM
What is AAFCO?
The Association of American Feed Control Officials (AAFCO) is a voluntary membership association of local, state, and federal agencies charged by law to reg...
Tue, Dec 19, 2017 at 4:07 PM
How can I join your mailing list?
You can join the Primal Pack from the footer of any page on our website or by going here. Simply enter your email address and click "Sign Up." Mem...
Wed, Jan 10, 2018 at 4:31 PM
Is your packaging BPA-free?
Yes. All of our packaging is BPA-free and phthalate-free.
Fri, Mar 30, 2018 at 11:38 AM
Do your bags contain Triclosan?
No. The films, inks and adhesives used in the package manufacturing process do not contain Triclosan in their formulation.
Tue, Jun 12, 2018 at 5:22 PM
WSAVA Questionaire
What to look for in a brand:  Do they employ a nutritionist?  Yes, we currently employ a a PhD Companion Animal Nutritionist. James Templema...
Tue, Dec 26, 2023 at 12:48 PM
What type of oxygen absorber is in your freeze-dried formulas and treats?
All packages of Freeze-Dried Formulas and Treats contain non-edible oxygen absorber packets often called desiccant packs. These packs help us ensure that ou...
Tue, Nov 19, 2019 at 3:21 PM