Storage, Preparation, & Serving

Can I warm my pet's food in the microwave?
Never microwave any pet food. Microwaves cause the fat molecules to radically change, making fats less digestible, and ultimately, they can become harmfu...
Fri, 8 Dec, 2017 at 1:35 PM
Can I feed both raw and processed foods?
Yes. As we always say, some raw is better than no raw. Most pets do well with a part-Primal and part-processed diet. All of our products are tested pathogen...
Sat, 9 Dec, 2017 at 5:13 PM
My pet still appears to be starving. Should I feed them more food?
This is often just your pet’s love for our food, and if you are feeding based on our Feeding Calculator, there is usually no need to feed them more. Keep in...
Tue, 5 Dec, 2017 at 12:53 PM
How long does it take to thaw your frozen products?
Below are the standard thaw times for each of our raw frozen products: ★  Primal 2 lb. Chub Rolls will thaw within18-24 hours in the refrigerator ★ ...
Tue, 5 Dec, 2017 at 12:56 PM
How long will Primal raw frozen products remain fresh at room temperature?
We recommend no more than a two-hour service window for the food to be out of refrigeration.
Tue, 5 Dec, 2017 at 1:28 PM
How long will Primal remain fresh under refrigeration?
Thawed raw food will remain fresh in the refrigerator for up to 5 days.
Tue, 5 Dec, 2017 at 12:58 PM
How do I calculate how much to feed my pet?
Please use the Feeding Calculator on our website or refer to the feeding instructions on the back of your Primal bag. Keep in mind that our feeding calculat...
Thu, 7 Dec, 2017 at 9:34 AM
How do I prepare and serve your foods to my pet?
For instructions on how best to prepare and serve our products, please check out the Feeding Page of the website, which includes several brief instructional...
Tue, 5 Dec, 2017 at 11:56 AM
Do I need to transition between meat-proteins, or between lines of Formula?
Typically, once a pet has effectively transitioned to a Primal raw food diet, we find most pets can rotate between all Primal raw formulas without issue.
Tue, 5 Dec, 2017 at 11:50 AM
Do I have to use stainless steel?
The recommendation regarding materials in which the product is served is simply a suggestion. Stainless steel is optimal for its non-porous and smooth surfa...
Tue, 5 Dec, 2017 at 11:57 AM