Purchasing

Find answers to common questions regarding where to purchase Primal products, and how to get a return or exchange

Where can I buy Primal Pet Foods?
Primal Pet Foods can be found throughout the United States and Canada. Please use our Store Locator to find a Primal retailer near you. We recommend calling...
Tue, 18 Jul, 2017 at 5:19 PM
Where can I find a specific product?
Unfortunately, we don’t have visibility to each store’s product inventory. We recommend calling your local Primal retailer to inquire about the availability...
Tue, 18 Jul, 2017 at 5:20 PM
Is Primal available in Hawaii and Alaska?
Yes, we are available in some pet specialty retailers in Hawaii and Alaska. You can use our Store Locator to find a Primal retailer near you. We recommend c...
Wed, 2 Aug, 2017 at 10:36 AM
Where can I purchase frozen products online?
Because of the complexity of frozen food logistics, we no longer allow frozen Primal to be sold online. However, we are available at over 6,000 pet specialt...
Mon, 25 Dec, 2017 at 8:31 PM
I am not satisfied with a product. How can I make an exchange or return?
To make an exchange or return through your local retailer, please email us or call us, at 866.566.4652, with the following information: ★ Name and size ...
Sat, 9 Dec, 2017 at 6:09 PM